Cancel Netflix, a Classic Example of Exit Survey
The Netflix cancellation process is one most of us are familiar with, and that has been visibility evolving. With the recent price increases and a very high number of returning customers, Netflix stopped offering incentives to stay a long time ago. The focus shifted towards reminding users of the value of the product and sending […]
FAQ
This is a dynamic post with common questions, we add new questions regularly Support What if your servers don’t work or answer quickly? The short answer, If Google is up, so is your widget. Our platform is built on top of Google’s infrastructure provider. Our no-code widgets (cancellation survey and pricing page) communicate only with […]
How to ship a great metrics dashboard for SaaS (Part I)
If you are managing a SaaS, no matter if you are the founder, CEO, or CMO, your bandwidth is precious. You have a few minutes per day to evaluate how your business is going. You need to understand how well your efforts to grow your Saas, to acquire and retain more customers are doing. Why […]
User retention, SaaS metrics you need to know
What is User Retention? User Retention is a metric that helps you understand how well your SaaS is doing. It provides visibility of how long users stick around your solution, be it a product, a platform or a service. You want to understand how frequently and for how long your users are engaging with what […]
A great example of a Dynamic Exit Survey, DashThis
I have recently cancelled my subscription to DashThis and could not resist using it as an opportunity to sneak into their cancellation process. It consists of 3 simple steps: 1. Confirmation The user is prompted to choose whether to go through with the cancellation, talk to an agent or query a knowledge base with the […]
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